Choosing and maintaining phone systems for your small business can be a crucial step that can ensure success for your next venture, or upgrading your current one. Being able to communicate with your fellow employees, and with your customers, is the key to success for any company of any size. These are especially true with small businesses where there is little in the way of redundancy in most communication systems due to a low number of employees. Getting every customer dealt with quickly the first time is an essential aspect of growing your business, and a properly designed and maintained phone system is a great tool to ensure that this happens.
The questions that you need to ask yourself about your phone system are many. What will reduce your monthly expenses? What equipment can you provide your employees to maximize productivity? Are you experiencing dropped calls that frustrate your customers? Do all voicemail messages reach the appropriate parties? Worst of all, are some of your customer service calls going unanswered for any of the questions mentioned not having a concrete answer? If you are unsure of any of these questions you are likely missing out on many opportunities to positively influence your bottom line. A proper telecommunications solutions firm can help you answer these questions and get you on the right track once again. Finding the right company to work with will save you money in the long run by getting you what you need the first time around.
When moving to a new phone system an important consideration is downtime. Before agreeing to any work being done get a firm timeline on how long the installation of a new phone system will take. Make it work with your business, or seek other alternatives. Your bottom line is the motivation here; if you’re going to have an excessive amount of downtime you need a better plan. A telecommunications company with the right experience, know how, and training will be able to get you plan that keeps your business going through the installation with minimal downtime.
No matter what company you go with maintenance and repair should be a consideration. There is no equipment in any marketplace that is foolproof and maintenance free. Locating a company that will install and maintain its own equipment will be an excellent opportunity to streamline the workflow on your phone systems. The same people who installed it will be just as capable of repairing it without messing around with figuring out where everything is and asking you how it all works. They’ll already know. The best companies will have a monthly rate that will cover all the hardware and software needed to meet your needs, 24/7 service, they will upgrade your software when needed, have monthly system backups and restores, and do routine preventative maintenance and inspections. All of this work occurring automatically every month will save you the worry of scheduling a repair person to come in after a break down occurs, saving you hassle and keeping your phone systems for you small business working great for years to come.